Refund policy

All our products are made in small batches and we only stock limited amounts - usually only 5 to 10 pieces per size. We use fabrics that are often hand-printed, so there are idiosyncrasies that add to the charm of the piece.

Shopping online should be as easy as shopping in-store. We know that sometimes what looks great in a picture just doesn't work when you put it on.

Customers have a 14-day window after receiving their order to determine its suitability, with the option to try on the item with their preferred shoes and test for comfort by bending and stretching.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at tina@fusioncreations.com.au. Please note that returns will need to be sent to the following address: 13 Wattlebird Place, Glenwood, NSW, 2768

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tina@fusioncreations.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Any refunds will be given using the original payment method for your purchase, including the original card details for EFTPOS/Credit Card purchases. Shipping fees will not be refunded for returns of orders under $180.

We value your understanding and cooperation in adhering to this policy, as we are committed to offering the best customer experience possible.

If more than 15 business days have passed since we’ve approved your return, please contact us at tina@fusioncreations.com.au.

We reserve the right to adjust your return method if your return arrives in a condition that does not meet our returns policy.